Consumer Guide on Toll-Free Numbers for Video Relay Service (VRS) & IP Relay Service

On August 4, 2011, the FCC adopted new rules to promote the use of geographically appropriate local telephone numbers, while ensuring that the deaf and hard-of-hearing community has access to toll-free telephone numbers that is equivalent to the access enjoyed by the hearing community. These rules went into effect on November 22, 2011, and allow for a one year transition period that will end on November 21, 2012.

This video in American Sign Language describes new Federal Communication Commission (FCC) rules on the use of local telephone numbers for VRS and IP Relay.

Use of Toll-Free Numbers for Video and IP Relay Service



WINAHEAD is made up of representatives from thirty institutions. Our members are professionals employed by two- and four-year colleges and universities who work directly with students with disabilities to ensure equal access to higher education. WIN indicates the geographic area we represent: Western Iowa and Nebraska. AHEAD is our national parent organization, the Association on Higher Education and Disability.
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